Privacy Policy
Introduction
We are committed to protecting your privacy and ensuring that your personal information is handled securely and responsibly. This Privacy Policy outlines how we collect, use, and protect any information you provide when using our website, which is hosted on the Squarespace platform.
Information We Collect
We may collect the following information:
Personal Information: Such as your name, email address, and any information you provide when you contact us or make a purchase.
Technical Data: Includes your IP address, browser type, and usage data collected through cookies to help us improve your experience.
Communication Data: If you communicate with us via email or our contact forms, we may keep records of that communication.
Please note that we do not directly collect or store payment information. Payments made through our website are processed securely by Squarespace’s payment processing partners (e.g., Stripe or PayPal). For details on how they handle your payment data, please refer to Squarespace's Privacy Policy.
How We Use Your Information
We use the information we collect for the following purposes:
Order Fulfilment: To manage and deliver your orders, excluding payment details, which Squarespace’s payment providers process.
Communication: To send order updates, respond to your inquiries, and send promotional offers (if you’ve opted in).
Website Improvement: To analyse how visitors use our website and improve its functionality, design, and performance.
Marketing: With your consent, we may send promotional materials or targeted ads based on your preferences.
How We Share Your Information
We may share your information with:
Service Providers: Such as delivery services and email providers, to complete transactions and provide services.
Third-Party Analytics: Like Google Analytics, to help us understand how visitors use our website. This data is typically anonymous.
Legal Obligations: In cases where we are required to share information by law, such as in response to a legal request or to enforce our terms and conditions.
How We Protect Your Information
Since our website is hosted on Squarespace, they provide security measures to protect your personal data from loss, theft, or unauthorised access. For more details, you can refer to Squarespace’s security information here.
Your Rights
Under the UK General Data Protection Regulation (GDPR), you have the following rights regarding your personal information:
Access: You have the right to request a copy of the personal information we hold about you.
Rectification: You can ask us to correct any inaccurate or incomplete information.
Erasure: You can request that we delete your personal information, subject to certain legal limitations.
Objection: You can object to the processing of your personal data for direct marketing or legitimate interest purposes.
To exercise any of these rights, please contact us at hello@denisceramics.com
Cookies
Our website uses cookies to improve your experience, gather analytics, and enable essential website functionalities. For more details on the cookies we use, please refer to our Cookie Policy.
Links to Other Websites
Our website may contain links to third-party websites. Once you click these links and leave our site, we have no control over the privacy practices of these external sites, and we encourage you to review their privacy policies.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page, and we encourage you to review it regularly. The date of the latest update will be noted below.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at hello@denisceramics.com
Last updated: 14.10.2024